Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your information.

Last Updated: January 21, 2025

Privacy Policy for Connected Hood

Connected Hood ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("Connected Hood" or "the App").

1. Information We Collect

Information You Provide to Us

Account Registration:

  • Full name (required)
  • Mobile phone number (required for authentication)
  • Password (securely hashed, never stored in plain text)

Profile Information (Optional):

  • Email address
  • Profile photo
  • Profession
  • Bio/description
  • Interests for community connections

Community Participation:

  • Society/apartment details (society ID, block, unit number)
  • Forum posts and comments
  • Complaints and support tickets
  • Photos related to complaints or community posts
  • Feedback and suggestions

Information Automatically Collected

Device Information:

  • Device type (iOS/Android)
  • Device model and operating system version
  • Unique device identifier
  • App version

Technical Data:

  • Firebase Cloud Messaging token (for push notifications)
  • Firebase installation ID
  • App crash reports and performance data
  • Network request logs for troubleshooting

Payment Information

  • We use Razorpay as our payment processor
  • We do NOT store credit/debit card details
  • We only store transaction IDs and payment status for your reference

2. How We Use Your Information

We use the collected information to:

  • Create and manage your account
  • Enable community features (forums, notices, complaints)
  • Send push notifications about community updates
  • Process maintenance payments through secure payment gateways
  • Provide customer support
  • Improve app functionality and user experience
  • Ensure security and prevent fraud
  • Comply with legal obligations

3. Information Sharing and Disclosure

We share your information with:

Within Your Community:

  • Your name and profile information are visible to other members of your society
  • Forum posts and comments are visible based on your privacy settings
  • Complaints may be visible to society management

Service Providers:

  • Firebase (Google) for authentication, notifications, and analytics
  • Razorpay for payment processing
  • Cloud storage providers for profile photos and attachments

Legal Requirements:

We may disclose your information if required by law or in response to valid legal requests.

We NEVER:

  • Sell your personal information
  • Share your data with advertisers
  • Use your information for marketing without consent

4. Data Security

We implement industry-standard security measures including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure storage of sensitive information
  • Regular security audits
  • Limited access to personal data on a need-to-know basis

While we strive to protect your information, no method of electronic transmission or storage is 100% secure.

5. Data Retention

We retain your personal information only as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

You may request deletion of your account and associated data at any time.

6. Your Rights and Choices

You have the right to:

  • Access your personal information
  • Update or correct your information
  • Delete your account and data
  • Opt-out of non-essential notifications
  • Request a copy of your data
  • Withdraw consent for data processing

To exercise these rights, contact us at the information provided below.

7. Children's Privacy

Connected Hood is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Third-Party Services

Our App uses the following third-party services that have their own privacy policies:

  • https://firebase.google.com/support/privacy
  • https://razorpay.com/privacy/

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy in the App
  • Updating the "Last Updated" date
  • Sending a push notification for significant changes

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

  • Aventora Tech
  • Email: connectedhood@aventoratech.com
  • Phone: +91 90032 20755
  • Address: Sivakasi – 626 123, Tamil Nadu, India